Privacy Policy

Our Privacy Policy 


At Dormer King, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, contact us, or use our services. By accessing or using our website, you agree to the practices described in this policy.


1.Information We Collect:

We collect personal information when you interact with our website, such as when you fill out a contact form, request a quote, or communicate with us directly. The types of personal data we may collect include:

-Contact Information: Your name, email address, phone number, and physical address.

-Project Details: Information about your project or service requirements, such as the type of service (dormers, loft conversions, kitchen renovations, house extensions), project size, and location.

-Payment Information: Details required for processing payments (e.g., billing address, payment method).

-Website Usage Information: Data on how you interact with our website, such as your IP address, browser type, device information, and pages visited. This is collected via cookies (explained below).


2. How We Use Your Information:

We use the personal information we collect for several purposes, including:

-To Provide Our Services: To respond to your inquiries, offer quotes, and deliver the services you’ve requested, such as dormer windows, loft conversions, kitchen renovations, and house extensions.

-To Improve Our Website and Services: To analyse website traffic, improve our services, and personalise your experience on our website.

-To Communicate with You: To send you relevant updates, offers, or information regarding your project or our services (only if you’ve opted in to receive marketing communications).

-To Process Payments: To handle payments for services rendered, if applicable.


3.Sharing Your Information:

We take your privacy seriously and do not share your personal information with third parties unless necessary for the following reasons:

-Service Providers: We may share your information with trusted third-party service providers who assist us in providing our services, such as payment processors, marketing partners, or contractors who will work on your project. These providers are obligated to keep your information confidential and only use it for the services they are contracted to perform.
- Legal Compliance: If required by law, we may disclose your personal information to comply with legal obligations, such as to respond to lawful requests from government authorities.

4.Cookies and Tracking Technologies:

We use cookies and other tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us remember your preferences, analyse web traffic, and improve the functionality of the site.

You can choose to disable cookies in your browser settings, but please note that this may affect the functionality of the website. By continuing to use our website, you consent to the use of cookies as outlined in this policy.

5. Data Security:

We take the security of your personal information seriously and employ a range of technical and organisational measures to protect it from unauthorised access, alteration, or disclosure. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and while we strive to protect your information, we cannot guarantee its absolute security.


6. Your Rights:

As a data subject, you have certain rights in relation to your personal data, including:

- Access: You have the right to request a copy of the personal information we hold about you.
- Rectification: If your information is inaccurate or incomplete, you have the right to request that it be corrected or updated.
- Erasure: You can request that we delete your personal data under certain circumstances, such as when it is no longer needed for the purposes it was collected.
- Objection: You have the right to object to the processing of your data in certain situations, such as for direct marketing purposes.
- Withdrawal of Consent: If we are relying on your consent to process your data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided below.

7. Data Retention:

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by law. Once your information is no longer needed, we will securely delete or anonymise it.

8. Third-Party Links:

Our website may contain links to third-party websites, services, or content. This Privacy Policy does not apply to those websites, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites you visit.


9.Changes to This Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the "Last Updated" date will be revised accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us:

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

Dormer King

Email: [enquiries@dormerking.co.uk]  

Phone: [01423 638367]  

Mobile: [07526739253


Thank you for trusting Dormer King with your personal information. We are dedicated to ensuring that your privacy is respected and protected.

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Relevant Legislation

This Privacy Policy is compliant with the following UK laws and regulations:

- The Data Protection Act 2018 (DPA 2018): Section 1 (General principles of data processing), Section 6 (Conditions for processing), Section 8 (Rights of data subjects).

- The General Data Protection Regulation (GDPR) (as applied in the UK post-Brexit): Articles 5 (Principles relating to processing of personal data), 6 (Lawfulness of processing), 7 (Conditions for consent), 12-23 (Rights of the data subject).

- The Privacy and Electronic Communications (EC Directive) Regulations 2003 (PECR): Regulation 6 (Consent for cookies and similar technologies), Regulation 22 (Marketing communications).

This ensures that we comply with UK law and respect the privacy and rights of our customers.